Tag: NICE

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NICE Completes Acquisition of LiveVox, Creating a Conversational AI Powerhouse

NICE has announced the closing of the acquisition of LiveVox. The company said in the announcement that LiveVox's AI-driven proactive outreach capabilities combined with...

NICE Introduces ChatGPT-Enabled CXone, the First Conversational CX in the Industry

NICE, AI-powered self-service and agent-assisted CX software platform, has announced its integration of CXone Expert with OpenAI’s generative modeling used in ChatGPT. A cloud-native knowledge...