Zendesk, Inc. announces customer experience (CX) generative AI advancements. These advancements will allow companies to gain immediate business value through improved customer satisfaction, reduced costs, and increased customer loyalty.
Companies can now deploy generative AI-powered bots to supply answers to customers seamlessly. The advancements also allow admins and managers with more AI tools to customize and enhance their CX solutions.
Agents can also receive AI-generated conversation summaries and transcripts that capture customer sentiment, thus increasing productivity and reducing costs.
Zendesk combines deep CX and AI experience to provide CX capabilities, allowing CX teams to be more efficient and empathetic.