TTEC Holdings, Inc., a leader in end-to-end digital customer experience (CX) technology and services, has unveiled the Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service. This offers real-time visibility into workforce performance, allowing managers to pinpoint areas of improvement, track key performance indicators, and plan future workloads. Combining TTEC Digital’s extensive experience creating WFM adapters for cloud contact center platforms, the product is designed to help Microsoft Dynamics 365 Customer Service clients optimize their workforce operations.
Read more: TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
