Sogolytics has integrated OpenAI’s ChatGPT to upgrade its experience management software platform. This upgrade will redefine how businesses engage with customer and employee feedback. The rollout started in January 2024 and will occur in phases.
The upgrade includes AI-driven survey creation, insightful analytics, predictive customer analytics, and AI-enhanced customer interaction. The CEO emphasizes the transformative potential of these enhancements for businesses to forge stronger connections with their customers.
This suite of enhancements is tailored to meet the dynamic needs of businesses across various industries, helping them to maintain a competitive edge.