Scurri Acquires HelloDone, a Conversational AI Platform to Offer Enhanced Customer Services

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Scurri, a delivery management platform, has announced the acquisition of HelloDone, a UK-based artificial intelligence (AI) platform that offers conversational AI solutions to retailers and brands.

HelloDone’s conversational AI solution addresses post-purchase customer queries on digital messaging channels such as WhatsApp, Instagram, and Facebook Messenger.

This allows retailers to automate responses to customer queries using AI-powered chat, providing effective and immediate resolutions to customer needs at scale to enhance delivery experiences and customer service.

Also read: Reasons Why Conversational AI is Inevitable in Digital Marketing

HelloDone’s solution strongly complements Scurri’s offerings and will enhance its existing carrier management and post-purchase solutions available to leading e-commerce brands and retailers.

Read more: Scurri acquires specialist conversational AI platform, HelloDone, to offer enhanced customer services within the delivery experience

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