OvationCXM integrates ChatGPT into its CXM platform

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OvationCXM, a customer experience management (CXM) platform, announced that it is integrating Generative Pre-Trained Transformer 3 (GPT-3), the foundation of ChatGPT, into its CXM platform.

The customer experience management company says it’s developing its platform with the latest in AI modeling, enabling deeper AI-driven conversations in real time. Alan Finlay, Head of Product for OvationCXM, highlighted the added benefits of integrating GPT-3 into existing AI-based solutions, saying: Using GPT-3 and conversational AI.

Finlay claims that OvationCXM can provide better knowledge delivery and insight into customer journeys, summarize customer experiences and discover sentiment and intent during customer interactions.

Read More: OvationCXM Incorporates ChatGPT Into Its CXM Platform to Drive Deeper Personalization Into the Customer Experience

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

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