Mnemonic AI announces the launch of the “Digital Twin of the Customer” to transform the landscape of customer experience and engagement. The launch marks the development of AI capabilities that will mimic customers’ personalities, values & pain points.
Using these AI capabilities, organizations can use advanced customer analytics to improve services and meet the real needs of the audience. “The Digital Twin of the Customer” will also allow to get real-time customer feedback, insights, and behavior traits.
Companies will also benefit from the product’s predictive capabilities to improve customer engagement ratios by using machine learning and data integration to create a digital profile of every customer’s preferences.