IntelePeer, a Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service to integrate OpenAI GPT into the company’s Communications Automation Platform and Intelligent Virtual Assistant (IVA), SmartAgent™.
This integration allows IntelePeer to deliver advanced solutions to automate customer interactions fully. It also improves business operational efficiencies while creating a faster and more accessible customer experience.
Also Read : Intelligent Automation for Customer Experience Optimization
The collaboration aims to take advantage of the improved power of the platform embedded with Azure’s generative AI to entirely transform the customer experience by providing tailored interaction in a human-like manner.
IntelePeer’s SmartAgent can handle a wide range of interactions as effectively as a live agent but with a higher percentage of first-time resolutions and improved accuracy.
