Impel Integrates WhatsApp into Its AI-Powered Customer Lifecycle Management, Expanding Omnichannel Reach


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Impel, a provider of AI-powered customer lifecycle management, has announced the global launch of WhatsApp as a communication channel for Impel AI. This addition enhances the company’s omnichannel capabilities and allows auto retailers to engage in personalized conversations with consumers who prefer WhatsApp.

Also read: Perks of Integrating AI to Boost Operational Efficiency

With 2 billion monthly active users, WhatsApp is a dominant messaging app worldwide, particularly in Europe, and is growing in the United States. Impel’s verticalized AI platform, designed specifically for automotive retailing, offers the industry’s most powerful GenAI solution and increases staff productivity.

Read more – Impel adds WhatsApp messaging to AI-Powered Customer Lifecycle Management Platform

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