ibex and Genesys Collaborate on Delivering Omnichannel AI-enabled Customer Experience and Contact Center Solutions

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Ibex partners with Genesys to offer next-generation omnichannel customer experience  and contact center solutions.

The alliance will allow both companies to expand and improve their CX and contact center offerings. Ibex’s Wave X technology platform will be added to Genesys Cloud CX® and deliver composable contact center as a service and employee experience solutions to enterprise clients.

Genesys Cloud CX will also allow organizations to coordinate every interaction and touchpoint through omnichannel options, turnkey AI end-to-end journey optimization, and built-in employee experience.

This will also improve employee experience and create unified interfaces across both companies’ channels and solutions.

Read More: ibex and Genesys Partner to Deliver Omnichannel AI-enabled Customer Experience and Contact Center Solutions

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

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