Genesys Named as Leader for General Purpose Conversational AI Software

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Genesys has become a Leader in the IDC MarketScape due to the strength of Genesys AI. Genesys AI is known for its extensive conversational and generative capabilities, which help organizations transform customer and employee experiences.

Genesys is constantly delivering AI innovations and deepening the native capabilities within its orchestration platform.

The strategic roadmap of Genesys is focused on driving conversational, predictive, and generative AI solutions for brands to drive revenue through superior customer and employee experiences.

IDC MarketScape states that Genesys provides high-quality conversational AI features for customer support, workforce engagement, and sales and marketing.

Read More: Genesys named a Leader for General Purpose Conversational AI Software

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

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