Genesys has become a Leader in the IDC MarketScape due to the strength of Genesys AI. Genesys AI is known for its extensive conversational and generative capabilities, which help organizations transform customer and employee experiences.
Genesys is constantly delivering AI innovations and deepening the native capabilities within its orchestration platform.
The strategic roadmap of Genesys is focused on driving conversational, predictive, and generative AI solutions for brands to drive revenue through superior customer and employee experiences.
IDC MarketScape states that Genesys provides high-quality conversational AI features for customer support, workforce engagement, and sales and marketing.