Dialpad incorporates generative AI throughout its call center suite


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Dialpad Inc., a provider of cloud-based communications, is continuing its aggressive rollout of artificial intelligence capabilities with the release of DialpadGPT, which the company describes as a domain-specific large language model tailored to the requirements of customer service, sales, and recruiting operations.

According to the company, the generative pretrained transformer is designed to allay businesses’ worries when implementing generative AI regarding scalability, accuracy, relevance, privacy, and security.

It released a number of new features in the spring of last year, including automated transcription using natural language processing, performance monitoring, and individualized coaching.

According to the business, DialpadGPT was trained using proprietary conversational data gathered over a five-year period totaling more than 5 billion minutes.

Read More: Dialpad integrates generative AI across its call center suite

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·


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