Capacity Adds Two Key Acquisitions to All-In-One Support and Engagement Solution

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Capacity, an AI-powered support automation platform, announced the acquisitions of Denim Social and LumenVox today. The support automation platform from Capacity enables teams to work at their peak efficiency and provide priceless customer experiences across channels.

The platform is setting out on a course to offer solutions that define the future of work and omnichannel customer engagement for its 1,900+ customers across a variety of industries with the addition of Denim Social and LumenVox’s products. Denim Social and LumenVox were both purchased by Capacity, which is now transforming from a self-service, single-channel tool to an omnichannel support and engagement automation platform.

The Capacity platform now offers a comprehensive solution across web, voice, SMS, email, and social media whether it be for providing customer and employee support, assisting agents, or reaching out to customers.

Read More: Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

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