Capacity acquires Textel to provide businesses with SMS conversational AI

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The cloud-based texting platform, Textel has been acquired by Capacity, an AI-powered support automation platform.

With this acquisition, Capacity will broaden its capabilities to include AI-powered SMS business texting features, improving the end-user customer experience. By extending an AI-enabled, two-way SMS feature to the Capacity customer base and integrating AI and automation into Textel’s offerings, Capacity and Textel will work to improve the customer experience.

Both Capacity and Textel strive to assist businesses in offering consistently higher levels of support in order to boost internal and external teams’ productivity and increase bottom-line revenue for businesses of all sizes.

Read More: Capacity Acquires Textel to Enable Businesses With Conversational AI in SMS

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

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