Ada Announces New AI Management and Coaching Capabilities for Improved Customer Service Automation


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Ada, the AI-native customer service automation company, has announced a series of AI management and coaching capabilities to upskill its AI Agent and set businesses towards a 100% automated resolution rate.

Ada’s AI Agent has powered over 4 billion automated customer interactions since 2016 and is designed to be easy to onboard onto any customer service team. The new AI coaching and management tools will improve the AI Agent’s skills development, trust, and reliability and provide cross-channel coverage.

Also read: Selecting the Right AI Marketing Automation Tool

Businesses like Tango are scaling customer service quality and effectiveness with Ada’s AI Agent. According to Mike Gozzo, Ada’s Chief Product and Technology Officer, the new capabilities unveiled in the Spring Product Launch level up Ada’s skillset further and help businesses expand across customer service channels.

Read more – Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

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