8×8 Launches 8×8 Engage™ for Better Customer Experience Across an Organization

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8×8, a cloud contact center provider, has launched its AI-powered solution, 8×8 Engage, for enhancing cross-organization customer engagement.

The solution is designed to cater to the needs of customer-facing employees outside the contact center, bridging an organization’s CX journey gaps. 8×8 Engage equips customer engagement professionals with the right-fit capabilities and data required to handle customer interactions and deliver exceptional service.

Also read: Generative AI Ethics for Marketing

The solution offers a unified interface for seamless customer interaction handling and internal collaboration, advanced queue management, and centralized customer interaction journey analytics. The beta program for 8×8 Engage has begun with qualified 8×8 customers.

Read more: 8×8 Launches 8×8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization

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