8×8 Launches 8×8 Engage™ for Better Customer Experience Across an Organization


Share post:

8×8, a cloud contact center provider, has launched its AI-powered solution, 8×8 Engage, for enhancing cross-organization customer engagement.

The solution is designed to cater to the needs of customer-facing employees outside the contact center, bridging an organization’s CX journey gaps. 8×8 Engage equips customer engagement professionals with the right-fit capabilities and data required to handle customer interactions and deliver exceptional service.

Also read: Generative AI Ethics for Marketing

The solution offers a unified interface for seamless customer interaction handling and internal collaboration, advanced queue management, and centralized customer interaction journey analytics. The beta program for 8×8 Engage has begun with qualified 8×8 customers.

Read more: 8×8 Launches 8×8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization

Check Out The New TalkMartech Podcast.

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·


Please enter your comment!
Please enter your name here


Related articles

Lumar Launches New Site Speed Metrics to Enhance Website Performance and User Experience

Lumar, a SaaS provider, has launched new site speed metrics for its website intelligence platform. It will help...

Prove Identity Solutions Now Available in AWS Marketplace

Prove Identity, a digital identity solutions provider has made its digital customer experience, identity verification, and identity authentication...

Semasio Launches ContextualPLUS for Revolutionary Contextual Targeting in Advertising

Semasio has launched ContextualPLUS, a product that generates precise contextual targeting segments from a minimal dataset of 300...

Navigating the AI Content Landscape: Challenges, Policies, and Opportunities

https://youtu.be/RmCmASj0uf4 The podcast between Kanika Goswami, Managing Editor, OnDot Media and Andrew Kirkcaldy, CEO By Gamers For Gamers, explores...