Vee24 Announces WhatsApp Integration For Customer Assistance

Date:

Share post:

Vee24, the leader in person-to-person digital customer experience solutions, is proud to announce the recent launch of its asynchronous messaging integration. This new feature allows brands to engage with their customers via WhatsApp, the world’s most popular messaging service.

Vee24’s digital platform enables customer-centric teams to grow online sales, deliver better customer service, and build brand loyalty through the power of high-definition video chat, text chat, AI-enabled chatbots, co-browsing, screen sharing, online appointment setting, and now asynchronous chat. Brands can add a link to WhatsApp on their website and social media channels, which allows customers to send their inquiries to their customer service agents.

The initial launch of the integration with a Beta customer showed promising results. WhatsApp for customer service offering launched days before Black Friday and immediately saw above the expected volume of incoming messages. Customers were delighted to connect directly with the company via a trusted communication channel, and agents could assist multiple customers at once.

Also Read: Selecting an Effective CRM Software for the MarTech Stack

The WhatsApp Integration seamlessly pairs the expanded customer experience with the agent interface our clients use today. Customers can start an inbound message conversation anytime via their WhatsApp account. Messages go directly to the agent hub, allowing product experts to handle multiple conversations simultaneously. Agents are then able to wrap-up calls with surveys, which feed into the comprehensive reporting suite.

“This is a very exciting launch,” said Tomer Azenkot, CEO. “The WhatsApp integration not only delivers a great customer experience in a preferred medium but also helps streamline call centers since agents can assist multiple customers. Vee24 also offers the advantage of allowing call center supervisors to view customer conversations, have private conversations with agents, and see agent stats in real-time, which will be soon available for our WhatsApp clients. It’s an efficient, easy-to-use system for all involved.”

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

LEAVE A REPLY

Please enter your comment!
Please enter your name here

spot_img

Related articles

Sinequa Announces Jean Ferré as Co-Chief Executive Officer of the organization

Enterprise Search leader Sinequa today announced that Jean Ferré has succeeded Ulf Zetterberg as Co-Chief Executive Officer of the organization....

ZoomInfo Attains AWS Advertising and Marketing Technology Competency

ZoomInfo, the go-to-market platform to find, acquire, and grow customers, has achieved the Amazon Web Services (AWS) Advertising...

BMC Announces the BMC Helix Service Management solution

BMC, a global leader in software solutions for the Autonomous Digital Enterprise, and the first vendor to embed GPT across its...

mParticle Attains AWS Advertising and Marketing Technology Competency

mParticle, an AI-powered, real-time Customer Data Platform, announced today that it has achieved the Amazon Web Services (AWS)...