TTEC Digital Launches InteractionSync For Amazon Connect

Date:

Share post:

TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.

Designed as a cloud-based software product, InteractionSync for Amazon Connect can save agents significant time by enabling them to navigate faster and use fewer keystrokes to access customer information. Even more of their time can be saved through intelligent screen pops and automatic creation of Dynamics 365 activities.

Also Read: What should CMOS Consider Increasing MarTech Budget in 2023?

“At TTEC Digital, we invest in innovation with the goal of creating exceptional experiences at every touchpoint,” said Jim Sheehan, Chief Operating Officer at TTEC Digital. “By combining two industry-leading platforms – Microsoft Dynamics 365 and Amazon Connect – InteractionSync for Amazon Connect enables contact centers to drive better business results by saving agents time, increasing interaction quality and optimizing operations performance.”

InteractionSync for Amazon Connect’s embedded controls and automated processes can help increase interaction quality by enabling agents with a deeper customer focus as well as through better process guidance. It can also help business teams improve operational performance by providing them with access to more data for management decision-making and reducing the time to train agents.

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·

LEAVE A REPLY

Please enter your comment!
Please enter your name here

spot_img

Related articles

ITV transforming the streaming landscape with real-time ad delivery at scale

ITV, the UK's largest commercial broadcaster, is using an API-driven first-party ad server developed by data and AI...

GoDaddy Expands Small Business GenAI Prompt Library

GoDaddy has expanded its Small Business GenAI Prompt Library. Businesses now have access to more than 185 prompts and...

Hookle Unveils AI-Powered Smart Scheduling to Optimize Social Media for Small Businesses

Hookle, a social media marketing solution for small businesses, has introduced Smart Scheduling. It is an advanced AI-powered...

Videobot appoints new CCO Jani Engberg to expand its marketing tech into a leading enterprise tool for media houses and creative, digital and ad...

Videobot has appointed Jani Engberg as its Chief Commercial Officer. The company has achieved significant international growth in less...