TechSee Launches Open Integration Platform To Bring Remote Video Support, Computer Vision AI, & Augmented Reality To The Customer Experience Technology Stack


Share post:

TechSee, the global leader in Visual Customer Assistance, announced the launch of their “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. The open platform makes it simple for companies with deployed solutions like CRM, IVR, Chatbots, and Mobile Apps to add augmented reality and computer vision AI to their customer experience without changing their production platforms.

Previously TechSee built native integrations into leading CRM and Field Service platforms, including PegaSystems, Salesforce, Oracle, Zendesk, and Microsoft Dynamics. Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed Techsee’s technology.

With over 30 million visual sessions logged annually, TechSee is the industry leader in visual service transformation. Used by leading companies, including 5 of the top 10 global telecoms, 2 of the top 3 U.S. home builders, and 5 of the top 10 smart home automation companies, Techsee is the standard for remote visual support.

“Our mission is simple, to bring our globally leading visual insights into every service and sales platform. We started this journey a few years ago, building native integrations into the most popular CX, CRM, ITSM, and FSM solutions.  We quickly learned from our customers that if we empowered them with remote visual support, they would find the optimal way to incorporate it into their technical and operational workflows. What we’ve seen and consistently hear from our customers is that our open API platform has enabled them to find a new and unique way to drive outcomes that improve their engagement strategies and reduce the expense of supporting their most valuable resources, their customers, and employees.” said Steve Egan, SVP, Global Alliances at Techsee.

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·


Please enter your comment!
Please enter your name here


Related articles

How Will Influencer Marketing Evolve in The Future?

In recent years, influencer marketing has evolved into a critical strategy for highly competitive markets. As the creator...

CBA Launches ‘Better Ads Certified’ Program to Boost Publisher Revenue and Tackle Ad Blocking

The Coalition for Better Ads (CBA) has introduced a "Better Ads Certified" badge to improve consumer confidence in...

AdImpact Launches TV Intelligence Platform for Industry-Wide Advertising Insights

AdImpact, an advertising intelligence company, has launched an industry-wide TV intelligence platform that provides broadcast, cable, and CTV...

Ipsos Launches Creative|Spark AI for Rapid Ad Evaluation

Ipsos has launched Creative|Spark AI, an ad evaluation solution that uses both human and AI to predict human...