linklive, the leading cloud-based Contact Center as a Service (CCaaS) provider, today announced the launch of its refreshed native mobile app, LinkLive Mobile, to enable secure and compliant voice and messaging for enterprises, financial institutions, and healthcare organizations.
The new application enhances the versatility of the LinkLive platform, enabling professionals with roles such as medical field case workers, Medicare insurance brokers, banking and insurance executives, loan officers and personal bankers, and wealth managers the flexibility to perform vital business communications remotely. LinkLive Mobile users can perform critical tasks from their personal devices, while still complying with industry regulations and the highest security standards.
“Providers of in-home clinical care are very focused on the safety, and efficiency of their workforce. The LinkLive Mobile solution provides real-time visibility of care providers before, during, and after in-home visits,” said LinkLive CEO Perry Price. “With LinkLive, our customers can ensure the safety of their mobile care teams, accurately compensate them, and appropriately schedule their workload — allowing caregivers to focus on providing the best patient care possible. Additionally, these features are helpful in maintaining compliance, productivity, and privacy.”
In the past, the need to share personal phone numbers to establish customer relationships on-the-go exposed compliance challenges and liability issues. Mobile healthcare workers are subject to a greater risk of exposing personal information, while also being reliant on their mobile devices to communicate with their patients. LinkLive resolves compliance and liability issues and brings more features to the mobile workforce and their supervisors.
With today’s hybrid work environment and mobile mindset, professionals in certain industries struggle to seamlessly transition from desktop to mobile in a secure way — hindering productivity through lost context or delayed responses. A compliant, mobile platform is especially relevant considering the recent charges filed by the SEC against more than 15 Wall Street firms for recordkeeping failures.
“We are excited to resolve liability and compliance challenges for the independent Medicare brokerage teams at one of our largest customers, allowing the brokers to be compliant with all the requirements of Centers for Medicare and Medicaid Services (CMS),” said LinkLive CPO Pat Reetz. “The LinkLive Mobile application allows these brokers the flexibility to maintain continuity of conversations with individual members related to Medicare enrollment policies and health benefits, any time, from anywhere, on any device.”