InterVision Launches ConnectIV CX™ to Revolutionize Customer and Agent Experience


Share post:

InterVision, a leader in managed cloud services, today announced the launch of ConnectIV CX, a revolutionary new contact center as a service (CCaaS) solution designed to enhance customer and employee experience. Orchestrating a fusion of contact center operations, ConnectIV CX unlocks operational efficiency and seamlessly tackles complex challenges while enhancing customer satisfaction, efficiency, and increasing agent success. Through InterVision’s suite of managed services, ConnectIV CX provides intelligent omnichannel routing, flexible self-service options, actionable insights, and a more intuitive agent experience.

Legacy solutions are plagued by high costs, inability to leverage artificial intelligence (AI) technologies due to system immaturity, frequent outages causing lapses in service, lost revenue, wasted agent effort, and non-productive, after-call activity.

Also read: Using Marketing Automation & Personalization to Boost CX

ConnectIV CX leverages advanced AI and machine learning capabilities to identify customer intent and needs in real time. ConnectIV CX accomplished this through:

  • Providing a flexible and scalable cloud solution
  • Offering fully managed end-to-end CCaaS services
  • Implementing a rapid deployment model for swift implementation in weeks instead of months
  • Delivering superior customer experiences for increased satisfaction
  • Optimizing the agent experience for heightened productivity and engagement

“At InterVision, we believe that experience defines brands. That connecting with customers on the channel they choose is a critical strategy differentiator for business success,” said Jonathan Lerner, CEO at InterVision. “With ConnectIV CX, we can now offer our customers a modern, cloud-based contact center platform that drives more meaningful customer relationships through personalized, effortless experiences.”

Powered by Amazon Connect, the cloud contact center from Amazon Web Services (AWS) that helps companies of any size deliver better customer experiences at a lower cost, ConnectIV CX is flexible, scalable, and cost-effective. Customers benefit from a consumption-based pricing model, enterprise-grade security, and the ability to launch new features in weeks instead of months. As an all-in-one solution, ConnectIV CX reduces complexity by combining the contact center, telephony infrastructure, AI technologies, and InterVision’s fully managed services into a single offering.

Early adopters of ConnectIV CX are already reporting increased customer satisfaction, higher sales conversion rates, and reductions in operational costs. “We’ve been able to optimize the customer journey across every touchpoint,” said an executive at a large state agency. “Our agents have the insights they need to drive more meaningful engagements, while our customers get quick, convenient access to information.”

With the launch of ConnectIV CX, InterVision enables organizations of all sizes to keep pace with rising customer expectations through intelligent, personalized interactions.

Check Out The New TalkMartech Podcast.

TalkMartech Bureau
TalkMartech Bureau
TalkMarTech keeps marketing leaders updated with the newest technology innovations, disruptive tech initiatives, and the most relevant MarTech-stack updates and conversations across the globe.   ·.   ·


Please enter your comment!
Please enter your name here


Related articles

Lumar Launches New Site Speed Metrics to Enhance Website Performance and User Experience

Lumar, a SaaS provider, has launched new site speed metrics for its website intelligence platform. It will help...

Prove Identity Solutions Now Available in AWS Marketplace

Prove Identity, a digital identity solutions provider has made its digital customer experience, identity verification, and identity authentication...

Semasio Launches ContextualPLUS for Revolutionary Contextual Targeting in Advertising

Semasio has launched ContextualPLUS, a product that generates precise contextual targeting segments from a minimal dataset of 300...

Navigating the AI Content Landscape: Challenges, Policies, and Opportunities The podcast between Kanika Goswami, Managing Editor, OnDot Media and Andrew Kirkcaldy, CEO By Gamers For Gamers, explores...