Leveraging AI to Fuel Hyper-Personalization Strategies


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Hyper-personalization can give a brand a competitive advantage and exponentially accelerate its growth.

Most business executives agree that to create highly personalized experiences, brands must use data, analytics, and AI. Many businesses still need help to combine all their channels for customer interaction. Only then they can give customers a seamless, relevant experience.

The term “hyper-personalization” has two distinct meanings. The first is – the personalization of the delivery method. The second one is about the personalization or customization of the result.

AI (Artificial Intelligence) is used in hyper-personalization. It provides customized content, goods, and services to a particular audience.

Hyper-personalization is developing a marketing strategy that appeals to people’s fundamental human needs. When executed properly, it can give a brand a competitive advantage and exponentially accelerate its growth trajectory.

Today’s marketers can foresee their customers’ precise needs and respond immediately using tech tools. Additionally, businesses that offer hyper-personalization get:

  • increased customer engagement
  • enhanced brand reputation
  • Cost-effective customer acquisition

What makes hyper-personalization different from regular personalization?

Hyper-personalization is more effective for a marketing campaign for various reasons. Given the data, only personalization might not be enough. It mainly focuses on the users’ names, purchase histories, cookies, and locations. Hyper-personalization goes a step further. It allows brands to customize their campaign using browsing and purchasing history and extensive real-time data from customers.

Second, when using regular personalization, marketers use fundamental elements like the name in the subject line, email programs, or social media ads. However, for hyper-personalization, organizations need much more information. Then they can tailor the campaigns, creating advertisements that customers will enjoy.

How Hyper-personalization can enhance marketing efforts 

Hyper-personalization will offer crucial specific details about the customers. These could include their preferences, the time of day they make purchases, and how they engage with your messaging. It can comprehensively comprehend a customer’s needs, wants, and preferences.

Meaningful interactions foster enduring loyalty

The immediate result of this new tool is an enhanced consumer experience. The traditional idea of the customer experience has transactional activities, in-store. However, the “modern” experience has a more profound relationship with the customer. It is an ongoing and enriching brand excercise.

Businesses that want to cultivate long-lasting customer loyalty must strive for more meaningful experiences and engagement. Companies have demonstrated that by using hyper-personalization, their customers can increase conversion rates by up to 400%. Firms can use behavioral data to distinguish between browsers and buyers.

Marketers should make more relevant offers and recommendations based on these insights. Then create a thorough and well-designed omnichannel communication strategy. Another way is to develop a new personalization playbook. This could be incorporating numerous channels, touchpoints, and need stages.

Engagement across channels, powered by data

The company uses a tried-and-true omnichannel strategy to meet its customers where they are. For instance, firms can send a message to customers, encouraging them to peruse the catalog. They receive a push notification. In every situation, the business looks for the communication channel most accessible to the user at that precise moment.

Data Encourages Successful Targeting

Additionally, use data to make their messaging even more targeted. For instance, brands might know a user’s typical ride-hail booking time and destination. As a result, when someone opens the app in the morning, they send a message asking if they want to schedule a ride to their workplace. The prompt at the end of the day would be to call a ride home.

Put the customer’s needs and priorities first

First and foremost, brands need to answer these fundamental questions about hyper-personalization: What experiences should the firm provide for customers? What problems can hyper-personalization address for customers? What kind of technology is required for the company to realize this vision?

How it works

Three fundamental things are necessary to achieve hyper-personalization:

  • The availability of enormous amounts of easily accessible and comprehensible customer data.
  • AI technology to sort through this amount of data to make connections and offer suggestions for the next course of action.
  • Automation to support data collection and decision-making about the best course of action for the customer.

The Obstacle to Adoption

Although some brands are paving the way, most must develop the necessary capabilities first. Providing personalized service to customers requires a vast amount of data. But more importantly, it necessitates that companies and brands use it in innovative ways.

Data and technology drive the shift to a customer-centric, highly individualized world. However, many companies still need help with adoption of new tools. They need to understand how to incorporate these tools in their tech stack. The three items required are as follows:

Adaptive Data Layer

Most organizations collect more data than they will ever use. As a result, they create a layer of “dumb” data. Instead of this, brands require an “intelligent” data layer. That will enable them to use their data in real-time. This will help them offer compelling and unique customer experiences.

Online scale

Hyper-personalization involves creating truly meaningful experiences for millions of users in real-time, continuously. Clearly, scalability must be the cornerstone of a brand’s strategy. The result is incredibly detailed engagement which can only function if readily scalable.


Brands today require both knowledge and solutions to survive in a rapidly evolving world. They need a pre-made toolkit that enables the business to launch user retention and personalization initiatives. Additionally, they require strategies that can yield strategic and quantifiable results immediately.

Also Read: Is Enterprise Email Marketing Platform Right for Your Businesses?

Test, Discover, Repeat

The last step after a solution has been found and implemented, is to test it with actual customers. Examine its strengths, weaknesses, and potential improvements. Continue iterating after that.

With the use of hyper-personalization, the user communications will soon truly delight and precisely meet customer needs. They will seamlessly and in real-time, increase engagement and retention rates.

Swapnil Mishra
Swapnil Mishra
Swapnil Mishra is a global news correspondent at OnDot media, with over six years of experience in the field. Specializing in technology journalism encompassing enterprise tech, marketig automation, and marketing technologies, Swapnil has established herself as a trusted voice in the industry. Having collaborated with various media outlets, she has honed her skills in content strategy, executive leadership, business strategy, industry insights, best practices, and thought leadership. As a journalism graduate, Swapnil possesses a keen eye for editorial detail and a mastery of language, enabling her to deliver compelling and informative news stories. She has a keen eye for detail and a knack for breaking down complex technical concepts into easy-to-understand language.


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